Please read this Privacy and Personal Data Protection Policy carefully to understand our policies and practices regarding your Personal Data and how this data is processed.

This Policy applies to individuals (natural persons) who interact with Gaia Eco services as customers (“You”). This Policy explains how your Personal Data is collected, used and disclosed by us. It also tells you how You can access and update your Personal Data and make certain decisions about how your Personal Data is used.

This Policy covers our data collection activities both online and offline, covering the Personal Data we collect through our various channels, including – but not limited to – Websites, Applications, Customer Service, Surveys and Events. Please note that we may aggregate Personal Data combined from different sources (e.g. our website and offline events). As part of this, we combine Personal Data that was originally collected by different Gaia Eco entities or partners. You can refer to the “About your rights regarding Personal Data” section for more information on how to object.

In some specific cases, if you decide not to provide us with your Personal Data designated as necessary (We will indicate when this is the case, for example by explicitly placing this information on our registration forms), we may not be able to provide you with our services.

Data origin:

We collect your Personal Data from the following sources:

• Gaia Eco Website:All of our websites can be used to collect personal data. This includes both websites that we operate directly through our domains and IP addresses, and websites or pages that we establish on third-party services, such as Instagram, LinkedIn, and other third parties that offer this type of service.
• Electronic mail and instant messaging systems: Services used to maintain electronic communications between You and Gaia Eco, including those provided directly by us, or third-party services such as WhatsApp, Telegram, SMS (short message service) and similar.
• Ads, advertisements and online forms:Interactions with any type of advertisements, advertisements and online forms from Gaia Eco.
• Offline RecordsRecords completed offline, distributed during events and other interactions.
• Data received from third parties:Including, but not limited to, social networks and third-party websites such as, for example, Facebook, Instagram, Linkedin, and similar, data aggregator services and public sources.

What Personal Data do we collect and how do we collect it?

During your interaction with Gaia Eco, using one of the previously mentioned collection sources, we may collect various types of personal data about you, as set out below:

• Contact Information:Includes any type of information that may facilitate our contact with you, including your physical mailing address, telephone numbers, email addresses, websites and social media profiles.
• Login information:Includes information to identify and authenticate yourself to services provided by Gaia Eco, including your registration name (login) and security questions.
• Demographic information and interests: Any information that may describe your demographics, habits or behavioral characteristics, including items such as your birthday, date of birth, age or age group, gender, geographic location, favorite products, hobbies and pastimes, other interests and family information or about your lifestyle.
• Technical information about your computing equipment or mobile devices:Details about your computer or other portable device that was used to access one of our websites, services or applications, including a record of the IP address used to connect your computer or device to the internet, including your geographic location, operating system type and version, and web browser type and version. 
• Information about how you use our websites and services: During your interaction with our websites and services, we use automatic data collection technologies to capture information about the actions you take. This may include details such as which links you click, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. . This information is captured using automated technologies, such as Cookies.
• Market research and consumer feedback:This is information that you voluntarily share with Gaia Eco about your experience using our services.
• Information from third-party social networks:This is any data that you share publicly on a third-party social network or information that is part of your profile on a third-party social network (such as Facebook, Instagram, Linkedin and similar) and that you allow the third-party social network to share with us. This data may include details such as your basic account information (name, email address, gender, date of birth, current city, profile photo, user ID, friends list and similar information.) and any other information or additional activities that You allow the third-party social network to share with us. We receive your third-party social network profile information (or portions thereof) whenever you download an item or interact with a Gaia Eco application or web service on a third-party social network, whenever you use a social network feature that is integrated into our Site or whenever you interact with us through a third-party social network. 
• Financial and payment information: Any data that Gaia Eco needs to fulfill an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other payment methods used. We and our payment processing service providers handle your financial and payment information in accordance with applicable laws, regulations and security standards. 
• Sensitive Personal Data:We do not normally deal with Personal Data considered sensitive in accordance with current legislation, therefore we do not intend to collect or process sensitive personal data in the normal course of your interactions with our products or services. When there is a legitimate interest or it is necessary to process your sensitive personal data, for any reason, we will obtain your prior, express and formal consent for any processing that is voluntary (for example, for marketing purposes). If We process your sensitive personal data for other purposes, We rely on the following legal bases: (i) crime detection and prevention; and (ii) compliance with applicable law.

Personal Data of Children and Adolescents

Gaia Eco does not knowingly request, collect, process, store or share personal data from minor children and adolescents. If we discover that any type of unintentional handling of said data has occurred, we will quickly remove the personal data of that child or adolescent from our records. 

However, we may collect personal data from children and adolescents directly from their parents or legal guardians, and with explicit consent, and in accordance with the rules of current legislation.

About the use of Cookies, log files and similar

We work with a cookie manager to ensure your security and provide a better experience for you. 

About the use of your Personal Data

The following items describe the purposes for which Gaia Eco collects your Personal Data, and the different types of Personal Data we collect for each purpose. Please note that not all uses below will be relevant to all individuals and may only apply to specific situations.

• Customer services: Your Personal Data is used for the purpose of providing customer services, including responding to your queries, questions and suggestions. This usually requires certain personal contact information and information about the reason for your inquiry, question or suggestion, for example, what your order was, whether there is a technical problem, product question or complaint, general inquiry.
  • Reason for using your personal data in this situation::
    • Fulfill contractual obligations.
    • Comply with legal obligations.
    • Our legitimate interests.
  • Our legitimate interests in this situation::
    • Continuously improve the company's products and services.
    • Continuously improve the effectiveness of our customer service.

• Social networks and third-party websites:We use your Personal Data when You interact with functions of social networks and third-party websites, such as “likes”, to provide advertisements and interact with You on third-party social networks. How these interactions work, the profile data we obtain about you, and how to opt out (“opt-out”) can be understood by reviewing the privacy policies directly on the respective social networks and third-party websites.
  • Reason for using your personal data in this situation::
    • Our legitimate interests.
    • We obtain your consent (where necessary).
  • Our legitimate interests in this situation::
    • Understand which of our products and services may interest You and provide information about them. 
    • Define consumers for new products or services.

• Fulfilling your requests:We use your Personal Data to inform you of your queries, correct addresses, and conduct identity verification and other fraud-checking activities. This involves the use of certain Personal Data and, in certain situations, payment information.
  • Reason for using your personal data in this situation::
    • Fulfill contractual obligations. 
    • Legal obligations. 
    • Our legitimate interests.
    • We obtain your consent (where necessary).
  • Our legitimate interests in this situation::
    • Improve and develop new services. 
    • Be more efficient in responding to your requests. 
    • Protect our systems, networks and employees. 
    • Fully comply with legal obligations.

• Outras finalidades e situações em geral: De acordo com a legislação vigente, nós utilizamos seus Dados Pessoais para outras finalidades gerais de negócio, como fazer manutenção em sua conta, conduzir pesquisas internas ou de mercado e medir a efetividade de nossas campanhas publicitárias. Nós também usamos seus Dados Pessoais para gerenciamento e operação de nossas comunicações, TI e sistemas de segurança e proteção de dados.
  • Reason for using your personal data in this situation::
    • Fulfill contractual obligations. 
    • Legal obligations. 
    • Our legitimate interests.
    • We obtain your consent (where necessary).
  • Our legitimate interests in this situation::
    • Melhorar e desenvolver novos produtos e serviços; 
    • Ser mais eficientes no atendimento aos seus pedidos; 
    • Protect our systems, networks and employees. 
    • Fully comply with legal obligations.

Other purposes and situations in general:

In accordance with current legislation, we use your Personal Data for other general business purposes, such as maintaining your account, conducting internal or market research and measuring the effectiveness of our advertising campaigns. We also use your Personal Data to manage and operate our communications, IT and security and data protection systems.

• Service providers:These include external companies that are used by Gaia Eco to help operate our business. Service providers and their selected collaborators are only authorized to access your Personal Data on our behalf for the specific tasks requested of them based on our direct instructions. Our service providers are contractually obliged to keep your Personal Data confidential and secure, and in cases of violation they respond jointly in accordance with current legislation.
• Credit analysis, debt collection and financial services agencies: As permitted by applicable law, credit analysis and/or debt collection agencies are external companies we use to help us check your credit status or collect payments defeated.
• Third-party companies that use Personal Data for their own marketing purposes:Except in situations where You have given your specific consent, Gaia Eco does not license or sell your Personal Data to third-party companies for their own marketing purposes. In cases where this type of sharing occurs, the identity of these third-party companies will be revealed before obtaining your consent.
• Third parties using your Personal Data for legal reasons or in connection with a merger/acquisition:We will disclose your Personal Data to third parties for legal reasons or in the context of a company merger or acquisition.

About the retention and termination of processing of your Personal Data

In accordance with current legislation, we use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected, as described in this policy, or to comply with applicable legal requirements. 

Personal Data used to provide a personalized experience will be kept exclusively for the time permitted, in accordance with current legislation.

Further details about the retention of your Personal Data can be obtained through the communication channels detailed in this policy.

When the processing of your Personal Data ends, it will be deleted within the scope and technical limits of the activities, with conservation authorized in the situations provided for in current legislation.

About the disclosure, storage or transfer of your Personal Data

We take appropriate measures to ensure that your Personal Data is kept confidential and secure. However, these protections do not apply to information that you have chosen to share in public areas, such as third-party social networks.

• People who can access your Personal Data: Your Personal Data will be processed by our employees or authorized agents, as long as they need to have access to such information (we take great care in the Principle of Data Minimization), depending on the specific purposes for which your Data Personnel have been collected.
• Measures taken in operational environments:We store your Personal Data in operational environments that use reasonable security measures, both technical and administrative, to prevent any type of unauthorized access. We follow strict protocols to protect Personal Data.
• Steps We Expect You to Take: It is important that you also play a role in keeping your Personal Data secure. When creating an online account, please be sure to choose a password that is strong to prevent unauthorized parties from guessing it. We recommend that you never reveal or share your password with others. You are solely responsible for keeping this password confidential and for any actions taken through your account on the websites and services we provide to you.

If you use a shared or public computer, never choose the option to remember your login name, email address or password, and make sure you log out of your account whenever you leave the computer. You must also use any privacy settings or controls we provide on our website, services or applications, including those considered optional.

Transfer of your Personal Data:Given the nature of our business, we may have to transfer your stored Personal Data to third parties, in accordance with the purposes established in this Privacy Policy (we store a large part of the data collected in the Cloud). For this reason, we may transfer your Personal Data to other countries, as long as they have laws and regulations compatible with those in force in Brazil.

About your rights regarding Personal Data

You have the right to confirm the existence, access, review, modify and/or request an electronic copy of your Personal Data that is processed by Gaia Eco.

You also have the right to request details about the origin of your Personal Data or the sharing of this data with third parties.

At any time, you may also limit the use and disclosure, or revoke consent to any of our activities processing your Personal Data, except in situations provided for in current legislation. In accordance with the legal bases that support our data processing, you may exercise certain rights. 

These rights can be exercised through the communication channels detailed in this policy, being necessary to validate your identity.

Whenever a request is submitted without providing the necessary evidence to prove the legitimacy of the data subject, the request will be automatically rejected. We emphasize that any identification information provided will only be processed in accordance with, and to the extent permitted by, applicable laws.

Please note that in certain cases, we cannot delete your Personal Data without also deleting your user account. Additionally, some situations require the retention of your Personal Data after you request its deletion, to satisfy legal or contractual obligations. 

When available, our websites, applications and online services may have a dedicated function where you can review and edit your Personal Data. Please note that we request validation of your identity using, for example, a login system with a password or similar resource, before allowing access or modification of your Personal Data, thus ensuring that there is no unauthorized access to your account. and associated personal data.

We do our best to answer any questions you may have about the way in which we process your Personal Data. However, if you have unresolved concerns, you have the right to complain to the competent data protection authorities.

Changes to our Privacy Policy

Whenever we decide to change the way we treat your Personal Data, this Policy will be updated. We reserve the right to make changes to our practices and this Policy at any time, as long as we maintain compliance with current legislation. 

We recommend that You visit it frequently, or whenever you have questions, to see any updates or changes to our Privacy Policy.

 

How to get in touch

You can contact:

• Ask questions or comments about this Policy and our privacy and Personal Data protection practices;
• Make a complaint;
• Confirmation of the existence of processing of your Personal Data;
• Obtain information on how to access your Personal Data;
• Correct incomplete, inaccurate or outdated personal data;
• Obtain information about the anonymization, blocking or deletion of unnecessary, excessive or processed data that does not comply with the provisions of current legislation;
• Obtain information about the portability of your personal data to another service or product provider, upon express request, in accordance with current legislation;
• Request the deletion of personal data processed with your consent, except in the cases provided for in current legislation;
• Request details of the public and private entities with which we share your Personal Data;
• Obtain information about the possibility of not providing consent and the consequences of such refusal;
• Revoke consent for the processing of your Personal Data, except in the cases provided for in current legislation;
• Other rights of the holder of personal data, in accordance with current legislation.

To do this, we ask that You contact us using the following channels:

• • Person responsible for processing personal data::
    • E-mail: [email protected]

• By phone: 

• • 55 92 99488-3919
  • Av. Coronel Cyrillo Neves, 1010 A – Compensa, Manaus-AM – CEP: 69035-350

 

Gaia Eco will receive, investigate and respond, within a period considered reasonable, to any request or complaint about the way in which We treat your Personal Data, including complaints about disrespect for your rights under current privacy and Personal Data protection laws. reclamações sobre desrespeito aos seus direitos sob as leis de privacidade e proteção de Dados Pessoais vigentes.